Privacy Notice
This notice explains the basic customer information Pasionet uses for billing, payments, support, and service operations.
Pasionet may collect subscriber name, account number, registered mobile number, address or service area, plan, balance, due date, payment records, support messages, receipt uploads, and connection support details needed to serve the account.
We use customer data to show bills, verify account access, process payments, review receipts, answer support requests, schedule field work, send billing reminders, and keep the internet service running.
Receipt images, reference numbers, payment amounts, and payment status are used only to review and record payments. Staff may compare them with the customer account before changing the balance.
When a customer asks for help, Pasionet may store the question, selected language, account number entered, reply email, and staff notes so the team can follow up properly.
Billing, payment, support, and audit records are kept while they are needed for account service, dispute review, accounting, security, and legal record keeping. We do not auto-delete customer, payment, or ticket data from public forms.
Customers can request correction of outdated contact details or ask privacy questions by messaging the official Pasionet Facebook page. Staff may need to verify account ownership before changing customer information.
For data corrections or privacy questions, message the official Pasionet Facebook page.
Purok 6, Lacasa, Hinatuan, Surigao del Sur