Private customer lookup

Open Your Pasionet Bill

Use your account number plus the last 4 digits of your registered mobile number. This protects your bill without asking for the full number.

If your mobile number is outdated, message the official Pasionet Facebook page to update your account.

What You Need

1
Account number
Find the ACC number in your billing SMS, printed statement, receipt, or official support message.
2
Registered mobile
Enter only the last 4 digits of the mobile number currently linked to the account.
3
Official help
If either detail changed, message Pasionet support so staff can verify the account first.

Forgot your account number? Check your billing SMS, printed statement, or installation receipt.

Changed mobile number? Message official support so staff can verify ownership before updating the account.

Pasionet only needs the last 4 mobile digits for this lookup.
Do not share passwords, OTP codes, or private payment codes.
Use the official Facebook page if a bill, balance, or payment instruction looks wrong.